Cannes Tourist Office

The mission of the Cannes Tourist Office is multiple: to promote a wonderful destination; to renew the offer each year while perpetuating the fundamentals, the exceptional richness of its heritage and the events that forge its reputation; to welcome you and provide you with all the help and information necessary to make your stay an unforgettable success.

Our mission and our commitments
The Cannes Tourist Office is continually committed to a policy of improving the quality of its services and its welcome. The City of Cannes and its 2 Tourist Offices are committed to this mission. In addition to our official website, a real virtual office to prepare your trip, we have two offices in the Palais des Festivals and Cannes La Bocca. Our multilingual teams, who know all about Cannes and its region, are waiting for you all year round.

The Cannes Tourist Office awarded category 1 status.

The first category (the highest in the range) must meet a series of criteria concerning the general organisation of the structure, signage, opening periods, languages used, quality of documentation, the existence of an Internet site or a central booking office, the sale of packaged products and of course tools and services relating to new technologies.

The classification guarantees the quality of the services offered to its visitors. Total customer satisfaction is the stated objective of the Cannes Tourist Office.

The Cannes Tourist Office offers a free WIFI access “Wifi OT Cannes”.

Our opening hours

Main Office – Palais des Festivals et des Congrès de Cannes
1, boulevard de la Croisette
06400 Cannes
Tel: + 33 (0) 4 92 99 84 22
tourisme@palaisdesfestivals.com

Office open every day from 9am to 7pm continuously.
November to February: open from 10am to 6pm.
July and August: open from 9am to 8pm.

Cannes La Bocca Office
Place du Marché
1, rue Pierre Sémard 06150 Cannes La Bocca

Open tuesday to saturday (closed on public holidays) from 9am to 12.30pm and from 2.30pm to 6pm.
November to March: open from 9am to 12.30pm and from 1.30pm to 5pm.

Your satisfaction
You have visited the official website of the Cannes Tourist Office. In order to meet your expectations and to provide you with the best possible service, we would be grateful if you could fill in this questionnaire.

Map of Cannes

Download the walking map of Cannes and the large map to discover the town and its main points of interest.

Tourism & Disability

To ensure the best possible welcome for our customers with disabilities, the entire team at the Tourist Office is committed to providing a personalised and adapted service. Since 2008, the Cannes Tourist Office has been awarded the “Tourism & Handicap” label, guaranteeing specific facilities for all four types of disability:

Motor
– Automatic sliding doors at the entrance and exit of the Tourist Office.
– Wheelchair-accessible counter and 2 low reception desks.
– Adapted city centre map to enable disabled customers to visit Cannes without restrictions.
– Loan of wheelchairs, by the day or 1/2 day.

Mental
– Signage with specific drawings to help the mentally disabled find their way around the Tourist Office.
– Brochure presenting Cannes in FALC.

Visual
– Documentation on the town of Cannes, available in Braille or Arial 16 font.
– Magnifying glass available on request.

Hearing
– Hearing loop for the hearing impaired to amplify the voice of the Visitor Advisors.

A label : Sustainable & Innovative Destination

Created by France Congrès et Evènements and 9 pilot destinations (Biarritz, Bordeaux, Cannes, Deauville, Marseille, Metz, Nancy, Nantes and Rennes), the label aims to commit all destinations to sustainable development. The approach covers both business and leisure tourism, with the advantage of involving all the players in the area (local authorities, emblematic places and events, socio-professionals, visitors, local residents, etc.) in the implementation of the objectives. The aim is to provide visitors with responsible offers throughout their stay: hotels, restaurants, mobility, activities, shopping, cultural events.

This label is linked to the ISO 20121 certification, which deals with the challenges of responsible events. It is divided into 8 issues for 26 actions:
– 1) Deploying open and transparent governance
– 2) Strengthen sustainable mobility to achieve carbon neutrality by 2050
– 3) Promote responsible consumption and fight against waste
– 4) Make tourism a driver for inclusion
– 5) Enhance the economy and protect the destination’s heritage
– 6) Mobilise resources to foster sustainable innovation in the tourism sector
– 7) Involve tourists, professionals and event organisers in the sustainable dynamic
– 8) Pay specific attention to public safety

Our first partners :

– In order to deploy this approach, several partners are already involved in the “Sustainable Innovative Destination” label:
– La Ville de Cannes
– Le Majestic
– Le Gray d’Albion
– Lenôtre Traiteur

Cannes launches the “Welcome to Cannes Charter”

Cannes Town Hall, the Palais des Festivals et des Congrès and Cannes’ tourism trade unions (hoteliers, restaurateurs, furnished-rental companies, shopkeepers, cabs and seaside resorts) present the “Welcome to Cannes” charter. This new tool commits signatories to a set of virtuous and sustainable actions to promote a quality welcome. Customers are also at the heart of this approach, as they are invited to give their opinions and evaluate their experiences using a QR code displayed in member establishments.

The “Welcome to Cannes” charter pursues the destination’s ambition to ensure a high level of service quality, for the benefit of residents and visitors alike. The DNA of the charter is based on five fundamental pillars:

– professionalism: quality of service ;
– trust: price transparency and predictability (professionals must not charge abusive or misleading prices);
– Respect: by complying with current regulations;
– sustainability: a commitment to a sustainable and more inclusive territory;
– high standards: traceability.

The tool also enables member establishments to collect their customers’ opinions via an online questionnaire accessible via a QR code.

A charter that promotes committed professionals.

Signatories can display the “Welcome to Cannes 2024” sticker on the window or door of their business, hotel or restaurant, or on the windshield of their vehicle, to demonstrate their commitment to the charter. They are also promoted on the Cannes Tourist Office website, automatically appearing in the first search results before non-signatory businesses.

Download the "Welcome to Cannes Charter"1MB

Discover the "Welcome to Cannes Charter" in video

Welcome Bicycle Label

ACCUEILVELO-CMJN

The national Welcome Bicyle label is a guarantee of quality, providing a welcome and services adapted to cycle tourists along cycle routes. The Alpes-Maritimes Department, which is deploying the Accueil Vélo mark on its territory, has taken the initiative to meet the expectations of an increasing number of users.

The Mediterranean by bike is the French part of Euro Vélo 8, a cycle route crossing eleven European countries from the south of Spain to Cyprus, with a total length of more than 7000 km.
In France, La Méditerranée à vélo offers 850 km from Le Perthus to Menton, all of which can be cycled, with some sections still being completed. The voluntary establishments, signatories of the charter, commit themselves through a quality reference system to meet the criteria of reception and services expected by cyclotourists.

Find out more