Cannes launches “Welcome to Cannes” charter
Cannes Town Hall, the Palais des Festivals et des Congrès and Cannes’ tourism trade unions (hoteliers, restaurateurs, furnished-rental companies, shopkeepers, cabs and beach resorts) present the “Welcome to Cannes” charter. This new tool commits signatories to a set of virtuous and sustainable actions to promote a quality welcome. Customers are also at the heart of this approach, as they are invited to give their opinions and evaluate their experiences using a QR code displayed in member establishments.
The “Welcome to Cannes” charter pursues the destination’s ambition to ensure a high level of service quality, for the benefit of residents and visitors alike. The DNA of the charter rests on five fundamental pillars:
– professionalism: quality of service;
– trust: transparency and predictability of prices (professionals must not charge abusive or misleading prices);
– respect : by complying with current regulations;
– sustainability: a commitment to a sustainable and more inclusive territory; – high standards: traceability.
In addition, this tool enables member establishments to collect their customers’ opinions via an online questionnaire accessible via a QR code.
A charter that promotes committed professionals. Signatories can display the “Committed establishment, welcome to Cannes 2024” sticker in the window or doorway of their business, hotel, seaside resort or restaurant, or on the windscreen of their vehicle, to demonstrate their commitment to the charter. They are also promoted on the Cannes Tourist Office website, automatically appearing in the first search results before non-signatory businesses.
Welcome to Cannes“Cannes enjoys worldwide recognition for its hospitality and the organization of major events throughout the year, as evidenced by the distinctions of ” Best Events Destination in the World” in 2022 and 2023, as well as “Best Events Destination in Europe” in 2021, 2022, 2023 and 2024, awarded by the World Travel Awards. Faced with increasing global competition, the city’s challenge remains to raise its standards to satisfy its customers and make its public spaces more attractive. So, in parallel with a municipal investment of €655 million since 2014, the Town Hall is promoting socio-professionals who best respect their customers with virtuous and sustainable practices, through its “Welcome to Cannes” charter. Through this tool, we aim to propel the entire destination towards excellence. “
David Lisnard Mayor Of Cannesmairie De Cannes
